Oriel's Privacy PolicyLast updated: 1st day of January 2025

This privacy policy describes the processing of information provided or collected on the sites and applications where this privacy policy is posted, whether on our digital properties or on applications we make available on third-party sites or platforms. We follow this privacy policy in accordance with applicable law in the places where we operate.

Our site may contain links to other sites or applications not owned or controlled by us and hence, we are not responsible for the privacy practices of those sites or applications.

Type of Data Collection

We collect information that can be categorized in personal information that directly identifies individual (For example name, address, email address etc.) and other information that cannot identify individual to provide and improve our services that we offer. In specific, we collect:

Enrolment information that you provide while creating your account or by linking your profile. These information includes first name and surname, Company name, country of residence, address, gender, date of birth, telephone number, email address, username, and password;

Transaction information that you provide while purchasing, subscribing, returning, exchanging any service or part there off. These information may include payment information;
Location information associated with either your IP address or any device identifier or GPS information;
Usage information about your use, such as timings of your use, type of contents, your preferences, device(s) information, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data;
Audio Visual information that you post or upload in our website or applications or call recordings when you or we communicate for any services or complaint or feedbacks.
Tracking and Cookies data to track the activity on our Service and hold certain information.

(Cookies are files with small amount of data which may include an anonymous unique identifier.) Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. Non-limiting example of cookies that we use are Session Cookies to operate our Service; Preference Cookies to remember your preferences and various settings and Security Cookies for security purposes.

Data Controller

Oriel.tv an digital signage solution is the data controller for your information and is responsible for and may use your information for the purposes described in this policy. We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Those third parties are bound by confidentiality agreements to protect your Personal Data.

Data Usage

Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you, to:

Provide you with the experiences, services you request, view, engage with, or purchase;
Notify you about changes to our Service;
Communicate with you about your account or transactions with us and send you information or request feedback about features on our sites and applications or changes to our policies;
Send you news, offers and promotions for our Services;
Personalize content and experiences;
Provide you with targeted advertising based on your activity on our sites and applications and on third-party sites and applications;
Operate, understand, optimize, develop, or improve our sites, applications, products, services and operations, including by using guest survey research and analytics tools; and
Detect, investigate and prevent activities that may violate our policies, pose safety issues, or be fraudulent or illegal;
Monitor the usage of our Service; and
Detect, prevent and address technical issues

Controls and Choices

Certain controls and choices regarding our collection, use and sharing of your information are provided to you that can be exercised. In accordance with applicable law, your controls and choices may include:

Correcting, updating, and deleting your registration account (Logout);
Choosing or changing your choices for subscriptions, newsletters, and alerts;
Choosing whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you;
Choosing whether we share your personal information with other companies so they can send you offers and promotions about their products and services;
Controlling targeted advertising from many ad networks and partners; data exchanges; and marketing analytics and digital advertising and marketing service providers;
Choosing to control targeted advertising you receive within applications by using the settings and choices made available to you through your device(s), for example, by re-setting your device’s advertising identifier and/or opting out of interest based ads;
Choosing to provide or deny access to cookies;
Requesting removal of your personal information from our sites or application; and
Requesting access to the personal information we hold about you and that we amend or delete it.

You may exercise these controls and choices by sending an email to legal@oriel.tv

Please note that not allowing us to use or collect personal information from you may hinder your experience of our services. Some of our Services may not be available to you in case you choose not to provide your personal information to us.

Data Security and Retention

The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfil the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

All information you provide to us is stored on our secure servers behind firewalls.

We restrict access to personal information to employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations;

Areas of our Service that collect personal data use Secure Sockets Layer (SSL) encryption or other types of encryption;

Whenever possible we will make sure we anonymize or pseudonymise all personal or related data (not including names and e-mail addresses).

Data Transfer

We operate globally and may transfer your personal information to third parties in locations around the world for the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. These steps may include implementing standard contractual clauses where recognized by law, obtaining your consent, or other lawful means of transferring personal information.

If you are located outside United States or India and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States or India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law.

Data Disclosure

Business Transaction

If Oriel.tv is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Oriel.tv may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Oriel.tv may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Oriel.tv
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Other Applicable Laws

California Civil Code Section § 1798.83 permits the users of this Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to legal@oriel.tv

General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Oriel.tv aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please send an e-mail to legal@oriel.tv

In certain circumstances, you have the following data protection rights, which we can accommodate upon request:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Oriel.tv relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Third Party Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service such as but not limited to Google Analytics, Mixpanel, Smartlook.

Behavioural Remarketing

Oriel.tv uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visit to our Service.

Google AdWords: Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
Twitter: Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter’s interest-based ads by following their instructions. You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page.
Facebook: Facebook Ads remarketing service is provided by Meta Platforms, Inc. You can opt-out from Facebook Ads interest-based ads by following their instructions. You can learn more about the privacy practices and policies of Facebook by visiting their Privacy Policy page.
Instagram: Instagram remarketing service is provided by Meta Platforms, Inc. You can opt-out from Facebook Ads interest-based ads by following their instructions. You can learn more about the privacy practices and policies of Instagram by visiting their Privacy Policy page.
Linked In: Linked In Ads remarketing service is provided by LinkedIn Corporation. You can opt-out from Linked In Ads interest-based ads by following their instructions. You can learn more about the privacy practices and policies of Linked In by visiting their Privacy Policy page.

Cloud Services/Hosting

Amazon Web Services Amazon S3, an Amazon Web Services offering is used for storing some content related to Oriel.tv’s software stack. For more information about Amazon’s privacy practices, see their privacy page.
Amazon Fire TV App Store Amazon Fire TV App Store is used to host and provide Oriel.tv App on TV. For more information about Amazon Fire TV App Store’s privacy practices, see their privacy page.
Google Play Store Google Play Store is used to host and provide Oriel App on TV and or Android devices. For more information about Google Play Store’s privacy practices, see their privacy page.
Mailchimp is a mailing list service provided by The Rocket Science Group, LLC. Oriel.tv uses Mailchimp for email communication with customers. For more information about Mailchimp’s privacy practices, please see their privacy page.
Klaviyo is a text and mailing list service provider. Oriel.tv uses Klaviyo for text and email communication with customers. For more information about Klaviyo’s privacy practices, please see their privacy page.

Customer Engagement

Oriel.tv uses customer engagement services to better facilitate customer communication and interactions.

Instapage is a content creation tool by Instapage, Inc. Instapage is used for our landing pages in marketing campaigns. For more information about Instapage’s privacy, please see Instapage’s Privacy Policy
Hostinger is a web hosting solution used for our static website pages. For more information about Hostinger’s privacy, please see Hostinger ‘s Privacy Policy.
Zoho Desk is a customer support platform provided by Zoho Corporation Pvt. Ltd. Zoho Desk is used for Oriel.tv’s customer support and knowledge base. For more information on Zoho Desk privacy, see their Privacy Policy.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Stripe Their Privacy Policy can be viewed here.

CONTACT US

If you have any questions about this Privacy Policy, please contact us by email: legal@oriel.tv